Receptionist (Bank Head Office)

Stratostaff East Africa is recruiting a Receptionist for a client bank's head office in Nairobi.

About the role

As the first person visitors and customers meet, you will shape their impression of the bank. The role combines customer service, visitor and security management, and general office support, and it calls for someone polished, organised and discreet.

What you'll do

• Welcome and guide visitors: greet customers and guests, answer general questions about the bank's services, direct people to the right office, and help manage queues at busy times.
• Handle calls and messages: answer and route incoming calls, take accurate messages and respond to general enquiries.
• Manage visitor security: register visitors, issue passes, let staff know when their guests arrive, keep visitor records and report anything suspicious.
• Support the office: sort and deliver mail and couriers, book meeting rooms, keep reception records and a current staff directory, and help with admin tasks.
• Protect confidential information: handle sensitive documents securely and follow the bank's policies on data protection and conduct.

What you'll need

• A degree or diploma in front office operations, hospitality, business administration, customer service or a related field.
• At least 2 years' experience in reception, customer service or front-office administration. Experience in a bank or financial institution is preferred.
• A professional manner with visitors and good telephone etiquette.
• Good computer skills, including Microsoft Office.
• Extra training in customer service or office administration is an advantage.

How to apply

1. Open Stratostaff's official careers page (the Apply button on this page takes you there).
2. Find the advert titled Receptionist.
3. Apply through their online form with your up-to-date CV.

No closing date has been given, and recruiters often close adverts once they have enough applicants, so apply soon. Stratostaff and its clients do not charge candidates any fee. If anyone asks you for money for this job, report it to us.