How to get a HELB clearance or compliance certificate

Whether or not you took a HELB loan, you can get a certificate from the HELB portal or eCitizen. It is free.

Time needed: Often within days · Official site: Higher Education Loans Board (HELB)

The Higher Education Loans Board (HELB) certificate shows whether you are up to date with a student loan. Most public-sector jobs ask for it, even if you never borrowed.

Which certificate you need

You took a HELB loan and are repaying: a Compliance Certificate, which shows your repayments are up to date.
You have finished repaying: a Clearance Certificate.
You never took a HELB loan: a Non-loanee Compliance Certificate.

Steps

Log in to the HELB portal or eCitizen with your National ID details.
Choose the certificate that matches your situation and submit the request.
Download the certificate when it is issued.

Good to know

HELB certificates are free.
If you are behind on repayments, you won't get a compliance certificate until you clear the arrears or agree a repayment plan with HELB.

Processes and fees change from time to time. Always follow the instructions on the official website, and never pay anyone who offers to "speed up" a clearance for you.