Customer Success Manager

Be the trusted advisor for our enterprise customers.

Enterprise Customer Success Manager

We are seeking a customer-focused and technically proficient Enterprise Customer Success Manager to serve as a trusted advisor for our enterprise customers. In this role, you will build strong, long-term relationships with key clients, helping them maximize the value of our solutions while ensuring their business objectives are achieved. You will act as the primary point of contact for enterprise accounts, working proactively to understand customer needs, address challenges, and identify opportunities for growth and expansion. Your success will be measured by customer satisfaction, retention, adoption, and overall account health.

The ideal candidate has at least three years of experience in customer success within a B2B SaaS environment and is passionate about delivering exceptional customer experiences. You should be comfortable managing complex enterprise relationships and collaborating with cross-functional teams, including sales, product, engineering, and support, to deliver outstanding outcomes for customers.

Technical fluency is essential for this position. You should be confident discussing APIs, integrations, and technical workflows with both business and technical stakeholders. While you are not expected to be a software engineer, you should be able to understand customer technical requirements, communicate effectively with internal technical teams, and guide customers through implementation and adoption processes.

Experience managing enterprise accounts with annual recurring revenue (ARR) of $100,000 or more is required. You should have a proven ability to manage strategic customer relationships, conduct regular business reviews, monitor account health, and develop success plans that align with customer goals. Strong communication, problem-solving, and organizational skills are essential, along with the ability to prioritize multiple customer engagements in a fast-paced SaaS environment.

If you are passionate about building lasting customer relationships, combining technical knowledge with strategic account management, and helping enterprise customers achieve measurable success, we encourage you to apply and become a trusted partner in delivering exceptional customer experiences.

Requirements

• 3+ years in customer success at a B2B SaaS company
• Technical fluency — comfortable discussing APIs and integrations
• Experience managing enterprise accounts with $100K+ ARR